Team Subscriptions FAQ

Plans and Pricing

How does billing work?

You pay per seat (excluding tax):

• 8 USD per seat per month

• 72 USD per seat per year (25% cheaper)

A seat is one person with their own login. If someone is in three of your workspaces, they still only use one seat.

You can add seats at any time.

Is there a free trial?

Yes, 14 days free. You are not charged until the trial ends, and checkout shows you the date of your first charge.

The trial is only for your first subscription. If you have subscribed to Easy Expense before, billing may start right away.

Is there a minimum amount of seats required?

Yes, four seats is the minimum amount for a team plan. If you only need 3 seats or less, the “Professional” plan is recommended. You can change to the “Team” plan later as needed.

Can I have certain members on a monthly or annual plan?

No. Everyone is on the same billing cycle. You cannot have one person on monthly and another on annual.

What currency are prices in, and is tax included?

Prices are in USD and do not include tax. Tax is based on the billing address you enter at checkout. You will see the full total before you pay.

Seats and Members

Will adding users increase my billing automatically?

No. If you invite more people than you have seats, we will ask you to add seats. We never raise your bill without your approval.

How do I add seats?

Go to the “Billing” tab, click “Add seats”, pick your new total, and confirm.

The seats work right away. You only pay for the rest of the current billing period, and your renewal date does not change.

How do I remove seats?

Email support@easy-expense.com or message support. The change starts on your next billing cycle. We will have self-serve available soon.

Does a pending invitation use up a seat?

Yes.

What if I have more members than seats?

You will see a banner asking you to add seats. Nothing on your bill changes until you confirm.

Managing Billing

How do I update my billing information or payment method?

Go to the “Billing” tab → “Billing” section. Under payment method, click “Update”.

Who on my team can manage the subscription?

Only Admins. Managers and Members see a note saying a teammate handles billing, and can ask that person to make the change.

Can I switch from monthly to annual billing?

Yes, and you save 25% per seat. On the “Billing” tab, click “Change plan” and pick annual.

The change happens as soon as you confirm. If you are on a free trial, the trial keeps running as normal.

Where do I find my receipts?

Paddle handles payments for Easy Expense and emails a receipt for every charge.

I subscribed through the Apple Store or Google Play Store. Why can I not manage it on the web?

Subscriptions bought in the App Store or Google Play are managed there, not on the web. Change or cancel them in your phone’s subscription settings.

Cancelling and Renewing

How do I cancel my team subscription?

Two ways:

• The “Billing” tab in the web app

• The cancel link in the emailed Paddle receipt

What happens after I cancel?

You keep access until your subscription runs out. After that, you can still view and export your data.

I cancelled by mistake. Can I undo it?

Yes, as long as your subscription has not ended yet. Go to the “Billing” tab and click “Resume subscription”. Your plan, price, and billing date stay the same.

What if I cancel during the free trial?

You keep access until the trial ends, and you are never charged.

Cancelling never cuts you off straight away. You always get the time you already have.