Reconciling Transactions
Handling duplicate expenses (mobile only)
Last updated 6 months ago
Resolving “Potential Duplicates” via Dashboard (View Demo)
Resolving “Potential Duplicates” via Dashboard (View Demo)
Tap the "Dashboard" tab
Tap the "Potential Duplicates" section (only appears if duplicates are detected)
Tap any of the transactions if desired (to see where they're from)
Tap "Merge" or "Ignore"
What is a duplicate pair?
A duplicate pair consists of at least two transactions with the same date and total, within the 365 days. If one is detected, a "Potential Duplicates" section will appear in the "Dashboard" tab.
What transactions are considered as a duplicate?
Imported bank transactions ("New Transactions") & saved transactions ("Transactions" tab list)
Two saved transactions ("Transactions" tab list)
What combinations are not considered as a duplicate?
Two income transactions
Two bank transactions
Email transaction in review & saved transaction
Email transaction & bank transaction, both in review
Purposely duplicated transactions (via "Duplicate" button)
Manually Merging Expenses
Manually Merging Expenses
What happens when merging expenses?
When merging two expenses, the merged expense will take these values.
The first expense's vendor, category, and payment method
The most recent date
The highest total & tax
Combined reports, descriptions, and attached images
Bank transaction values will always take priority. However, you can tap and edit any value before completing the merge.
To manually merge two expenses:
Tap the first expense to start merging ("Transactions" Tab)
Tap the "Merge" button
Select the second expense to merge with
Make edits as needed
Tap "Save" to confirm the merge
Auto-matching bank transactions with saved expenses
Auto-matching bank transactions with saved expenses
When you review a bank transaction (expenses only), the app automatically looks for a matching saved expense. A match happens when the date and total are the same, and the saved expense has a receipt attached.
If a match is found, you’ll see “Auto matched receipt” below the category. Saving the bank transaction will merge it with the saved expense. The transaction will use the following details from the saved expense: vendor, category, tax, reimbursable status, attached images, report, and notes (combined).
To unmatch the saved expense:
Tap “Edit” next to “View Receipt”
Tap “Unmatch Expense”
Tap “Save”
Troubleshooting
Troubleshooting
I can't see any duplicate pairs
Generally, tapping the "Transactions" tab and then the "Dashboard" tab should refresh the detected duplicates. Other solutions involve force closing and opening the app. Or logging out and in to clear ignored duplicates.
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